Email: First name: Last name: 1) Overall Satisfaction Assesment of the General Overall Performance of our Service Excellent Good Satisfactory Unsatisfactory Poor * 2) Efficiency Assessment of Efficiency with regard to timeliness of sample pick up and delivery of results High Good Satisfactory Unsatisfactory Poor * 3) Expected Performance Assessment of Actual Performance as compared to Expected Surpassing Good As Expected Less Than Expected Poor * 4) Communication Assessment of Communication with our employees Excellent Good Satisfactory Unsatisfactory Difficult * 5) Service Assessment of overall Service, with regard both to Attitude and Delivery Excellent Good Satisfactory Unsatisfactory Poor * 6) Professionalism Assessment of the Level of Professionalism shown by our Personnel Excellent Good Satisfactory Unsatisfactory Lacking * 7) Service Quality Assessment of Laboratory Service Quality Excellent Good Satisfactory Unsatisfactory Poor * 8) Timeliness Assessment of Lab Delivery Time Excellent Good Satisfactory Unsatisfactory Poor * 9) Documentation Assessment of Quality of Documentation provided Excellent Good Satisfactory Unsatisfactory Poor * 10) Compliance Assessment of compliance of our laboratory to GLP's Excellent Good Satisfactory Unsatisfactory Poor * 11) Knowledge Assessment of level of knowledge and response from our personnel Excellent Good Satisfactory Unsatisfactory Poor * 12) Future Cooperations Interested in working together with our laboratory Of Course Possibly Not Necessarily Possibly Not Not Really * 13) Comments * Customer Name: * Email: * Phone No.: * Company Name: * Company Location: * Thank you for your time and trust! This information is not required but assists in improving customer satisfaction. (*) Required Field.

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