Our philosophy is to do business based on an ethical framework of values that will guide our conduct and decisions on a daily basis. Our Code of Ethics and Standards of Business Conduct strengthen our infrastructure to help us stay at the top. We have developed an organization that values our people and their loved ones, a company that values integrity and excellence and that stresses doing our job right the first time. We must strengthen the basis of our organization as we plan for the future. We must exemplify the highest ethical standards and vigilantly protect our company’s reputation and competitiveness. Our Core Values are an important part of our Code of Ethics and Business Conduct.

Act with Integrity  We will service our clients with honesty, ethical behavior, and exemplary moral character in all our endeavors and will not violate any procedure, policy, law, regulation or act in any way I can feel ashamed of or about whose legitimacy I have any reservations.

Uphold our reputation:  We will undertake our daily responsibilities following our framework of personal and professional values with a full awareness that our reputation, once put at risk, is lost forever.

Seek for business opportunities:  Being honest is also knowing that we are significantly contributing to the company we work for. We all have the potential to work towards business growth.   We are all responsible for keeping our business healthy and prosperous. We are all able to bring new opportunities for the company that will yield benefits for all and the satisfaction of knowing we are contributing to the company’s solidity and competitiveness.

Build Trust: To maintain a long-lasting relationship with our clients and to live up to our company expectations, we will deal honestly and in good faith with our clients, peers, company representatives and all those who are affected by our actions. We will always bear in mind that each individual’s actions affect all at our company and our clients.

Avoid Conflicts of Interest: We will honor our confidentiality commitments with our customers and our company. We must avoid conflicts of interest that could bring personal benefits but which may hurt our peers, our clients, our shareholders or our company.

Respect for people: That includes our concern for the interests of our clients, our co-workers, and administrative personnel. It includes all those around us, including those we can reach to offer our help.

Excellence: That is reflected in our daily work and in our never-ending quest for new ways to improve the services on which our clients rely and to fulfill our vision of becoming the best in the service industry.

Truthful Decisions: We must base our decisions and actions on our values of honesty, justice and integrity.

• We will not tolerate fraud, falsehood or concealment.
• Confidentiality is an inviolable norm in our industry.
• Our decisions must be based on facts and justice, not on bias or prejudice.
• Our decisions must be based on strict principles of what is right or wrong, as defined in our Code.